FAQ

What is a collaboration platform?

How does collaborative treatment planning work?

How does the real-time sharing feature work?

How do my patients benefit from CollaborativeCare?

Is it hard to create a booking?

Who are the traveling Specialists on the platform?

Will I need to buy any new equipment?

What do the Specialists charge?

How does the Specialist get paid?

Is CollaborativeCare a replacement for my practice management system?

Can I use the platform with Specialists I already have relationships with?

Does CollaborativeCare market my practice?

What if I have additional questions or need support?

What is a collaboration platform?

CollaborativeCare is a multi-sided platform to make it easier for dental practices interested in keeping more procedures in-house to hire dental specialists. No need to post a job or contact a recruiter. It is a collaborative platform in that it enables the real-time sharing of the treatment plan with Specialists and the patient. It also integrates partners that offer products and services relevant to the procedure into the workflow.

How does collaborative treatment planning work?

Utilizing a networking architecture the workflows, services, and people needed to properly plan and execute a case are easily accessible and actionable directly in the treatment plan. This way whatever is needed to streamline the case is available to the GP and they control the whole case without any gaps in scheduling, planning or execution of the case.

How does the real-time sharing feature work?

CollaborativeCare is a cloud based platform. This makes any additions or changes to the case available in real-time to anyone that is collaborating on the case. No need to print, call or reenter information since everyone has access from any computer browser or the CollaborativeCare mobile app.

How do my patients benefit from CollaborativeCare?

Patients want easier access to their records. Providing patients easier access to their information is an opportunity to treat them as a collaborator in their care. This builds trust with the patient and simplifies the patient, dentist relationship. When utilizing CollaborativeCare to keep patients in-house for treatment you can increase case acceptance since there should be less waiting and gaps in the systems that coordinate the case between the patient, practice and Specialist. Everyone benefits from this but patients have the added benefit of mobile access to their treatment plan, educational video personalized for their procedure, payments, and two way chat so that any questions or concerns can be addressed.

Is the site secure?

The platform is HIPAA compliant and all of the patient data and communications are encrypted.

Is it hard to create a booking?

The process of created a booking request for a traveling Specialist and sharing the treatment plan with that Specialist takes seconds. Anyone authorized team member can complete a request with little to no training and it will transform how your practice handles treatment plan sharing.

Who are the traveling Specialists on the platform?

The current network of Specialists include board certified Oral Surgeons, Periodontists, and other Specialties. We have thousands of hours of availability and each dentist that is available to be booked has gone through our vetting process. Members will be able to view the Specialists credentials before creating a booking. You will also be able to see their connections and endorsements so that you can be sure the Specialist is right for you and your patient.

Will I need to buy any new equipment?

Our traveling Specialists will bring everything needed to perform the procedures they are booked for. Keep in mind that before the booking request is accepted you and the Specialist will be able to communicate around any details related to the patient or procedure.

What do the Specialists charge?

The network of traveling Specialists are visible to you within the treatment plan you create. Specialists are required to publish their fee for the procedures they are qualified to perform. You can see exactly what the cost to book the Specialist is before making a booking request. The platform has no control over the fees.

How does the Specialist get paid?

When a procedure is completed the Specialist will invoice for the procedures that were completed. At that point the accounts that have been setup for payment will be debited. The practice does have a window to dispute the invoice should their be a discrepancy.

Is CollaborativeCare a replacement for my practice management system?

CollaborativeCare is not a practice management system. The platform is designed to eliminate the friction around collaborating with traveling Specialists and patient participation. The workflows and systems in place are designed to provide the dental practice with reputational information and collaborative treatment workflows along with credentialing, billing and communications to increase case acceptance by eliminating the gaps in the patient referral process and help to keep patients in-house for treatment.

Can I use the platform with Specialists I already have relationships with?

Every CollaborativeCare member has the ability to invite other dental professionals to collaborate with. The platform is much like a LinkedIn for dental care. Taking the benefits of a network and leveraging them to help dental professionals be more productive and dental practices more profitable.

How much does it cost to use?

Dental practices are invited to use the platform with no upfront costs. If the platform has value for your practice you can choose from one of our flexible plans or speak to a representative for help finding the best options for your practice.

Does CollaborativeCare market my practice?

Every member gets a profile page that can be an effective vehicle in engaging new patients. Practice owners also get a page that is optimized for new patient acquisition. These are not the only ways in which your practice will be marketed.

How do I get started?

To start using our platform, simply create an account. Once you have an account, you can start browsing the available dental specialists and connect with them to develop a treatment plan for your patients. We also offer a demo of the platform and have a customer support team available to assist you with any questions or issues.

What if I have additional questions or need support?

Our customer support team is available to assist you with any questions or issues you may have. You can contact us through our website or by email, and we will respond as quickly as possible. We also provide regular updates and resources to keep you informed and up-to-date on the platform.

We hope these FAQs have provided you with all the information you need to get started with our healthcare marketplace for dental practices. If you have any additional questions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing our platform!